Heather Sheldon
Worklessness Manager at Groundwork West Midlands
Heather Sheldon’s Experience
Worklessness Manager
Groundwork West Midlands
(Non-Profit Organization Management industry)
June 2009— Present
Responsible for the operational management of Worklessness Programmes.
Employability Manager
Groundwork Stoke on Trent
(Non-Profit Organization Management industry)
February 2006 — Dec 2009
Responsible for the operational management of the ILM and ETF programmes.
Senior Standards and Improvement Co-ordinator (Quality)
Connexions Staffordshire
January 2005 — February 2006
Develop, implement and monitor the quality framework for all adult contracts delivered and secured by Connexions Staffordshire.
Manage the self assessment process and monitor subsequent development plans for all adult contracts.
Manage and co-ordinate all external assessments for Connexions Staffordshire and act as company representative.
Manage the user feedback systems for Connexions Staffordshire to ensure that all feedback is collated and acted upon at all levels.
Support the Senior Management in developing a thorough and successful self assessment process for Connexions core services based on the Every Child Matters framework.
Develop, implement and monitor business processes to ensure they are sufficiently robust for all interested parties, including recruitment and selection procedures and individual performance reviews based on a balanced scorecard approach.
Quality Co-ordinator
Connexions Staffordshire
June 2003 — January 2005
Compile a Self Assessment Report and subsequent Development Plan based on the Common Inspection Framework for all New Deal provision and to ensure that the SAR is always fully accurate. Maintain all ISO procedures to ensure continuing ISO 9001 – 2000 accreditation.
Lead Connexions Staffordshire (Adult Division) successfully through Matrix Quality Award accreditation.
